We respect personal information of our customers and handle it properly pursuant to Group Philosophy and Charter of Corporate Conduct of Gakken Group.

• Gakken Group observes all applicable laws and regulations relating to the protection of personal information, and abides by rules for the protection of personal information stipulated by Gakken Group.
• To protect acquired personal information from incidents such as threats of loss, modification and leakage, Gakken has established a system for its appropriate collection, storage and disposal, and strives for the appropriate security management.
• Gakken will acquire personal customer information only by appropriate methods, and make clear the purpose of its usage.
• Gakken will not provide personal information to any third party without the prior consent of the customer, except when required by laws and regulations or for legitimate reasons for such disclosure.
• Any third individual or entity entrusted with the handling of personal information will be obligated to handle the information properly.
• Gakken has stipulated a procedure for a request of the disclosure of, corrections to, or suspension of use of retained personal information, and will respond to the request by customers and take appropriate actions pursuant to laws and regulations.
• Gakken Holdings assumes full responsibility for the management of collected personal information.

A cookie is a mechanism that saves information such as input data and usage history sent and received between the browser and the server on the customer’s device when visiting a website.
Cookies are used on this website in the following cases to provide more comfortable use of the website for our customers.

• The user’s (principal’s) identity is confirmed with cookies to manage the transfer of data through different screens.
• As a result, unauthorized access can be prevented and security can be ensured, leading to more comfortable use of the website.
• Advertisements delivered by third parties may be displayed on the website, and the third parties may acquire and use the cookie data and other information of customers visiting the website.
• Cookie data and other information acquired by the third parties will be handled in accordance with their privacy policy.
• Customers can access the opt-out page provided on the third parties’ websites to stop the use of cookie data and other information by them for advertisement distribution.
• Cookie data can be used by the website operator to change the display content of the website by customer. If you allow cookies to be sent and received in your browser settings, the website can obtain cookie data from your browser.
  Please note that your browser will only send cookies sent and received by the server of the website you’re viewing to protect your privacy.
• You can select the settings for sending and receiving cookies, such as “Allow all cookies,” “Block all cookies” and “Notify the user when cookies are received.” The setting method differs depending on the browser you use. Please check the “Help” menu of your browser for how to set cookies.
• Please note that if you select the setting to block all cookies, you may be restricted in using various services on the Internet, such as not being able to receive services that require authentication.

We will accept your requests and inquiries regarding personal information such as the request of stopping sending you any more information from us as stated below:

Address: Gakken Group Customer Center
2-11-8 Nishigotanda, Shinagawa-ku, Tokyo 141-8510

Please kindly note that we cannot accept your complaint by phone or through personal visit.