We, Gakken Group fully understands the importance of the appropriate use of personal customer information, in accordance with our Group Philosophy and Charter of Corporate Conduct.
Cookie is a text file that save the inputted data and the history or others during the sending and receiving between the browser and the server while visiting a website by the device.
Cookies are used on this website for the following cases as to provide a more user-friendly website for our customers.
We will accept your complaint regarding the handling of personal information as stated below:
Gakken Group Customer Center
2-11-8 Nishigotanda, Shinagawa-ku, Tokyo 141-8510
Gakken Group Customer Center,
(From Monday to Friday, business hours: 9 am to 12 pm and 13 pm to 17 pm; excluding Saturdays, Sundays, national holidays, the year-end and new year holidays)
※Please also note that telephone conversations may be recorded to fully understand the complaint and/or to improve our customer service capabilities.
When making inquiries, we will ask for your address, name, phone number, and other information to confirm your identity. We may contact you again at a later time if we cannot immediately clarify the confirmation results. We would appreciate your understanding in advance.